http://tags.library.upenn.edu/tag/strategic_planning PennTags Feed for /tag/strategic_planning PennTags Feed http://tags.library.upenn.edu/makerecord/url/38343 http://tags.library.upenn.edu/makerecord/url/38343 New Service Model Programs http://tags.library.upenn.edu/makerecord/url/38342 http://tags.library.upenn.edu/makerecord/url/38342 3. Service framework - National Library of Australia wiki http://tags.library.upenn.edu/makerecord/url/38316 http://tags.library.upenn.edu/makerecord/url/38316 New Service Model Programs http://tags.library.upenn.edu/makerecord/url/38044 http://tags.library.upenn.edu/makerecord/url/38044 The maturation of assessment in academic libraries: the role of LibQUAL <p>Colleen Cook</p> http://tags.library.upenn.edu/makerecord/url/38043 http://tags.library.upenn.edu/makerecord/url/38043 Probing user perceptions of service quality: using focus groups to enhance quantitative surveys <h3 class="inline">itle:</h3> <p class="inline">&nbsp;Probing user perceptions of service quality: using focus groups to enhance quantitative surveys</p> <h3 class="inline">Author(s):</h3> <p class="inline">Gwyneth H. Crowley, Charles L. Gilreath</p> <h3 class="inline">Journal:</h3> <p class="inline">Performance Measurement and Metrics</p> <h3 class="inline">Year:</h3> <p class="inline">2002&nbsp;</p> <h3 class="inline">Volume:</h3> <p class="inline">3&nbsp;</p> <h3 class="inline">Issue:</h3> <p class="inline">2&nbsp;</p> <h3 class="inline">Page:</h3> <p class="inline">78 - 84</p> <p>&nbsp;</p> <h3 class="inline"><abbr title="Digital Object Identifier.">DOI</abbr>:</h3> <p class="inline">10.1108/14678040210429973</p> <h3 class="inline">Publisher:</h3> <p class="inline">MCB UP Ltd</p> http://tags.library.upenn.edu/makerecord/url/38042 http://tags.library.upenn.edu/makerecord/url/38042 LibQUAL+TM as transformative experience <div class="toc"> <div class="header"> <h3 class="inline">Title:</h3> <p class="inline">&nbsp;LibQUAL+TM as transformative experience</p> </div> <h3 class="inline">Author(s):</h3> <p class="inline">Tom B. Wall</p> <h3 class="inline">Journal:</h3> <p class="inline">Performance Measurement and Metrics</p> <h3 class="inline">Year:</h3> <p class="inline">2002&nbsp;</p> <h3 class="inline">Volume:</h3> <p class="inline">3&nbsp;</p> <h3 class="inline">Issue:</h3> <p class="inline">2&nbsp;</p> <h3 class="inline">Page:</h3> <p class="inline">43 - 48</p> <br /> <h3 class="inline"><abbr title="Digital Object Identifier.">DOI</abbr>:</h3> <p class="inline">10.1108/14678040210440928</p> <h3 class="inline">Publisher:</h3> <p class="inline">MCB UP Ltd</p> </div> http://tags.library.upenn.edu/makerecord/url/38009 http://tags.library.upenn.edu/makerecord/url/38009 The strategic evaluation of academic libraries <div class="toc"> <div class="header"> <h3 class="inline">Title:</h3> <p class="inline">&nbsp;The strategic evaluation of academic libraries</p> </div> <h3 class="inline">Author(s):</h3> <p class="inline">Juha Kettunen</p> <h3 class="inline">Journal:</h3> <p class="inline">Library Hi Tech</p> <h3 class="inline">Year:</h3> <p class="inline">2007&nbsp;</p> <h3 class="inline">Volume:</h3> <p class="inline">25&nbsp;</p> <h3 class="inline">Issue:</h3> <p class="inline">3&nbsp;</p> <h3 class="inline">Page:</h3> <p class="inline">409 - 421</p> <br /> <h3 class="inline"><abbr title="Digital Object Identifier.">DOI</abbr>:</h3> <p class="inline">10.1108/07378830710820989</p> <h3 class="inline">Publisher:</h3> <p class="inline">Emerald Group Publishing Limited</p> </div> http://tags.library.upenn.edu/makerecord/url/38008 http://tags.library.upenn.edu/makerecord/url/38008 Focus group interviewing in the library literature: A selective annotated bibliography 1996-2005 <div class="toc"> <div class="header"> <h3 class="inline">Title:</h3> <p class="inline">&nbsp;Focus group interviewing in the library literature: A selective annotated bibliography 1996-2005</p> </div> <h3 class="inline">Author(s):</h3> <p class="inline">Graham R. Walden</p> <h3 class="inline">Journal:</h3> <p class="inline">Reference Services Review</p> <h3 class="inline">Year:</h3> <p class="inline">2006&nbsp;</p> <h3 class="inline">Volume:</h3> <p class="inline">34&nbsp;</p> <h3 class="inline">Issue:</h3> <p class="inline">2&nbsp;</p> <h3 class="inline">Page:</h3> <p class="inline">222 - 241</p> <br /> <h3 class="inline"><abbr title="Digital Object Identifier.">DOI</abbr>:</h3> <p class="inline">10.1108/00907320610669461</p> <h3 class="inline">Publisher:</h3> <p class="inline">Emerald Group Publishing Limited</p> </div> http://tags.library.upenn.edu/makerecord/url/38006 http://tags.library.upenn.edu/makerecord/url/38006 Conducting a user-centered information needs assessment: the Via Christi Libraries' experience <p>Conducting a user-centered information needs assessment:<br />the Via Christi Libraries&rsquo; experience*<br />Cathy M. Perley, PhD; Camillia A. Gentry, MLS; A. Sue Fleming, MLS; Kristin M. Sen, MLS<br />See end of article for authors&rsquo; affiliations. DOI: 10.3163/1536-5050.95.2.173</p> <p>&nbsp;</p> <p>Source: Journal of the Medical Library Association [1536-5050] Perley yr:2007 vol:95 iss:2 pg:173 -181</p> http://tags.library.upenn.edu/makerecord/url/37998 http://tags.library.upenn.edu/makerecord/url/37998 Ruth Vondracek - Comfort and Convenience? Why Students Choose Alternatives to the Library - portal: Libraries and the Academy 7:3 http://tags.library.upenn.edu/makerecord/url/37994 http://tags.library.upenn.edu/makerecord/url/37994 Reference Librarians at the Reference Desk in a Learning Commons: A Mixed Methods Evaluation http://tags.library.upenn.edu/makerecord/url/37992 http://tags.library.upenn.edu/makerecord/url/37992 Using Continuous quality Improvement Methods to Evaluate library Service Po... http://tags.library.upenn.edu/makerecord/url/37549 http://tags.library.upenn.edu/makerecord/url/37549 New roles for an academic library: current measurements http://tags.library.upenn.edu/makerecord/url/32677 http://tags.library.upenn.edu/makerecord/url/32677 COS - Funding resource, expertise database and abstract management system http://tags.library.upenn.edu/makerecord/url/32622 http://tags.library.upenn.edu/makerecord/url/32622 usss_strategic_plan_2008_2013.pdf (application/pdf Object) http://tags.library.upenn.edu/makerecord/url/32621 http://tags.library.upenn.edu/makerecord/url/32621 Strategic Planning Software: Signup http://tags.library.upenn.edu/makerecord/url/32620 http://tags.library.upenn.edu/makerecord/url/32620 Strategic Planning Software, Strategic Plan Template, Strategic Planning Templates http://tags.library.upenn.edu/makerecord/url/32619 http://tags.library.upenn.edu/makerecord/url/32619 SWOT Analysis http://tags.library.upenn.edu/makerecord/url/31676 http://tags.library.upenn.edu/makerecord/url/31676 FedSearchReport.pdf (application/pdf Object) <p>Enabling Federated Search with<br />Heterogeneous Search Engines</p> http://tags.library.upenn.edu/makerecord/url/31674 http://tags.library.upenn.edu/makerecord/url/31674 BASE - Bielefeld Academic Search Engine | Content Sources <p>Stumbled upon this after reading this: http://tags.library.upenn.edu/makerecord/url/31645</p> <p>&nbsp;</p> http://tags.library.upenn.edu/makerecord/url/31673 http://tags.library.upenn.edu/makerecord/url/31673 Computing and Library Services Home - Huddersfield UK http://tags.library.upenn.edu/makerecord/url/31645 http://tags.library.upenn.edu/makerecord/url/31645 Strategic planning and customer intelligence in academic libraries http://tags.library.upenn.edu/makerecord/url/31588 http://tags.library.upenn.edu/makerecord/url/31588 Miami University: Information Technology Services Strategic Planning <p>Good example of planning process and annual renewal</p> http://tags.library.upenn.edu/makerecord/url/29628 http://tags.library.upenn.edu/makerecord/url/29628 Perkins-Library-Strategic-Plan-2006-2010.pdf (application/pdf Object) http://tags.library.upenn.edu/makerecord/url/29139 http://tags.library.upenn.edu/makerecord/url/29139 Lorcan Dempsey's weblog: Library process automation: the ecology of providers http://tags.library.upenn.edu/makerecord/url/29138 http://tags.library.upenn.edu/makerecord/url/29138 Lorcan Dempsey's weblog: Workflow is an intermediate consumer http://tags.library.upenn.edu/makerecord/url/28793 http://tags.library.upenn.edu/makerecord/url/28793 Human Side of Managing Technological Innovation - A Collections of Readings (2nd Edition) http://tags.library.upenn.edu/makerecord/url/28713 http://tags.library.upenn.edu/makerecord/url/28713 DLRL | Virginia Tech http://tags.library.upenn.edu/makerecord/url/28264 http://tags.library.upenn.edu/makerecord/url/28264 UH Libraries Strategic Directions 2006-2010 http://tags.library.upenn.edu/makerecord/url/28082 http://tags.library.upenn.edu/makerecord/url/28082 JISC - | | EducationGuardian.co.uk http://tags.library.upenn.edu/makerecord/url/27698 http://tags.library.upenn.edu/makerecord/url/27698 Coping with change http://tags.library.upenn.edu/makerecord/url/27685 http://tags.library.upenn.edu/makerecord/url/27685 Disruptive technologies: what future universities and their libraries? Susan Lafferty and Jenny Edwards http://tags.library.upenn.edu/makerecord/url/27684 http://tags.library.upenn.edu/makerecord/url/27684 Knowledge processes A strategic foundation for the partnership between the university and its library Maija-Leena Huotari http://tags.library.upenn.edu/makerecord/url/27683 http://tags.library.upenn.edu/makerecord/url/27683 Strategic plans and Long Range Plans: Is there a difference? Ana R. Pacios http://tags.library.upenn.edu/makerecord/url/25165 http://tags.library.upenn.edu/makerecord/url/25165 Learning abstracts <p>Linked from society for college and university planning blog</p><p>Innovation in Community Colleges, several documents on reinventing the learning process</p><p>Learning Abstracts March 2008 Volume 11, Number 3</p><p>&nbsp;</p> http://tags.library.upenn.edu/makerecord/url/25745 http://tags.library.upenn.edu/makerecord/url/25745 Talk About Teaching Archive U Penn Almanac series archive http://tags.library.upenn.edu/makerecord/url/26420 http://tags.library.upenn.edu/makerecord/url/26420 Relationships and engagement : The challenges and opportunities for effective leadership and change management in a Canadian research library Library Management<br />Vol. 29 No. 1/2, 2008<br />pp. 29-40 http://tags.library.upenn.edu/makerecord/url/26421 http://tags.library.upenn.edu/makerecord/url/26421 2010: a library odyssey <font size="2">Author(s):Grace Saw, Wai Wai Lui, Fei Yu<br /> Journal:Library Management<br /><abbr title="Digital Object Identifier.">DOI</abbr>: 10.1108/01435120810844649</font> http://tags.library.upenn.edu/makerecord/url/26758 http://tags.library.upenn.edu/makerecord/url/26758 PKAL <span style="font-size: 11pt; font-family: 'Calibri','sans-serif'">Some space-planning quotes for STM libraries - MB<br /></span> http://tags.library.upenn.edu/makerecord/url/26416 http://tags.library.upenn.edu/makerecord/url/26416 How leaders can use powerful narratives as change catalysts <p>Stephen Denning</p><p>STRATEGY &amp; LEADERSHIPjVOL. 36 NO. 2 2008 </p> http://tags.library.upenn.edu/makerecord/url/25262 http://tags.library.upenn.edu/makerecord/url/25262 Toolkit for academic and research libraries The Campaign for America&rsquo;s Libraries<br />@ your library&trade; http://tags.library.upenn.edu/makerecord/url/20293 http://tags.library.upenn.edu/makerecord/url/20293 LDI home page <font size="2"> Harvard University's Library Digital Initiative (LDI)</font> http://tags.library.upenn.edu/makerecord/url/21901 http://tags.library.upenn.edu/makerecord/url/21901 A Model Academic Libraries 2005 to 2025.pdf (application/pdf Object) David W. Lewis<br />Dean of the IUPUI University Library http://tags.library.upenn.edu/makerecord/url/26417 http://tags.library.upenn.edu/makerecord/url/26417 A conversation with Gary Hamel: it's time to reinvent management <p>STRATEGY &amp; LEADERSHIPjVOL. 36 NO. 2 2008 </p><p>Robert Allio&nbsp;</p> http://tags.library.upenn.edu/makerecord/url/26419 http://tags.library.upenn.edu/makerecord/url/26419 Citation impact of Open Access journals http://tags.library.upenn.edu/makerecord/url/25973 http://tags.library.upenn.edu/makerecord/url/25973 What Will Life Be Like in the Year 2008? http://tags.library.upenn.edu/makerecord/url/25945 http://tags.library.upenn.edu/makerecord/url/25945 Library Building Project - UTC Library The U of Tennessee at Chattanooga is in the processing a planning a new library (from the ground up). Their planning docs are open. It's an interesting opportunity to watch this process. http://tags.library.upenn.edu/makerecord/url/25933 http://tags.library.upenn.edu/makerecord/url/25933 Home - Library Labs - National Library of Australia wiki http://tags.library.upenn.edu/makerecord/url/25440 http://tags.library.upenn.edu/makerecord/url/25440 Stephen Schwarzman - A $100 Million Donation to the N.Y. Public Library http://tags.library.upenn.edu/makerecord/url/25338 http://tags.library.upenn.edu/makerecord/url/25338 Internal and External Analysis, SWOT Matrix, SWOT Tool, Competitive Analysis, Market Analysis http://tags.library.upenn.edu/makerecord/url/25261 http://tags.library.upenn.edu/makerecord/url/25261 Word of mouth marketing: abandoning the academic library ivory tower http://tags.library.upenn.edu/makerecord/url/25251 http://tags.library.upenn.edu/makerecord/url/25251 An Analysis of Academic Library Web Pages for Faculty http://tags.library.upenn.edu/makerecord/url/25170 http://tags.library.upenn.edu/makerecord/url/25170 2007-12 Libraries Strategic Plan.pdf K State http://tags.library.upenn.edu/makerecord/url/25166 http://tags.library.upenn.edu/makerecord/url/25166 A Model for Academic Libraries 2005 to 2025 The paper presents a model for academic libraries for the next 20 years. The parts of the model are: 1.) Complete the migration from print to electronic collections; 2.) Retire legacy print collections; 3.) Redevelop the library space; 4.) Reposition library and information tools, resources, and expertise, and 5.) Migrate the focus of collections from purchasing materials to curating content. The interactions of the parts of the model and organizational issues for implementation are explored. http://tags.library.upenn.edu/makerecord/url/25162 http://tags.library.upenn.edu/makerecord/url/25162 A prototype twenty-first century academic library This is the article I referred to in our meeting today. <br />This and the next issue of library management are about change management http://tags.library.upenn.edu/makerecord/url/20285 http://tags.library.upenn.edu/makerecord/url/20285 Library Strategic Plan, 2006-2010 - DUKE http://tags.library.upenn.edu/makerecord/url/20287 http://tags.library.upenn.edu/makerecord/url/20287 Libraries | Strategic Plan 2005 Penn State http://tags.library.upenn.edu/makerecord/project/24799 http://tags.library.upenn.edu/makerecord/project/24799 Strategic Planning http://tags.library.upenn.edu/makerecord/url/24781 http://tags.library.upenn.edu/makerecord/url/24781 Strategic Databank: design for success Excellent description of how to build a strategic databank for both strategic planning and internal management http://tags.library.upenn.edu/makerecord/url/24783 http://tags.library.upenn.edu/makerecord/url/24783 Interactions - January/February 2008 Interesting article about mapping the lifecycle of innovation, lots of food for thought http://tags.library.upenn.edu/makerecord/url/24517 http://tags.library.upenn.edu/makerecord/url/24517 O'Reilly Tools of Change for Publishing Conference 2008: Libraries As Publishers: Using Digital Technology to Support Scholarly Communication b