subscribe to this pageTitle:
LibQUAL+TM as transformative experience
Author(s):
Tom B. Wall
Journal:
Performance Measurement and Metrics
Year:
2002
Volume:
3
Issue:
2
Page:
43 - 48
DOI:
10.1108/14678040210440928
Publisher:
MCB UP Ltd
itle:
Probing user perceptions of service quality: using focus groups to enhance quantitative surveys
Author(s):
Gwyneth H. Crowley, Charles L. Gilreath
Journal:
Performance Measurement and Metrics
Year:
2002
Volume:
3
Issue:
2
Page:
78 - 84
DOI:
10.1108/14678040210429973
Publisher:
MCB UP Ltd