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Broydrick, Stephen C. . How may I help you? : providing personal service in an impersonal world / Stephen C. Broydrick. [1556239890 ] Burr Ridge, Ill. : Business One Irwin, c1994.
Call#: Lippincott Library HF5415.5 .G44 1994
Call#: Lippincott Library HF5415.5 .G44 1994
tagged customer_service
by ancil
...on 25-AUG-06
Spector, Robert, 1947- . Nordstrom way : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy. [0471354864 (alk. paper) ] New York : John Wiley, c2000.
Call#: Lippincott Library HF5415.5 .S627 2000
Call#: Lippincott Library HF5415.5 .S627 2000
tagged customer_service
by ancil
...on 25-AUG-06
Weingand, Darlene E. . Customer service excellence : a concise guide for librarians / Darlene E. Weingand. [0838906893 (alk. paper) ] Chicago : American Library Association, 1997.
Call#: Van Pelt Library Z711 .W434 1997
Call#: Van Pelt Library Z711 .W434 1997
Rubin, Rhea Joyce. . Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin. [1555703720 ] New York : Neal-Schuman Publishers, Inc., c2000.
Call#: Van Pelt Library Reference Stacks Z711 .R79 2000
Call#: Van Pelt Library Reference Stacks Z711 .R79 2000
Bessler, Joanne M. . Putting service into library staff training : a patron-centered guide / Joanne M. Bessler. [0838934374 ] Chicago : American Library Association, 1994.
Call#: Van Pelt Library Z668.5 .B48 1994
Call#: Van Pelt Library Z668.5 .B48 1994
Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott. [0333946073 ] Basingstoke : Palgrave, 2001.
Call#: Van Pelt Library HF5415.5 .C843 2001
Call#: Van Pelt Library HF5415.5 .C843 2001
tagged customer_service
by ancil
...on 09-AUG-06