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Weingand, Darlene E. . Customer service excellence : a concise guide for librarians / Darlene E. Weingand. [0838906893 (alk. paper) ] Chicago : American Library Association, 1997.
Call#: Van Pelt Library Z711 .W434 1997
Call#: Van Pelt Library Z711 .W434 1997
Rubin, Rhea Joyce. . Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin. [1555703720 ] New York : Neal-Schuman Publishers, Inc., c2000.
Call#: Van Pelt Library Reference Stacks Z711 .R79 2000
Call#: Van Pelt Library Reference Stacks Z711 .R79 2000
Bessler, Joanne M. . Putting service into library staff training : a patron-centered guide / Joanne M. Bessler. [0838934374 ] Chicago : American Library Association, 1994.
Call#: Van Pelt Library Z668.5 .B48 1994
Call#: Van Pelt Library Z668.5 .B48 1994