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itle:
Probing user perceptions of service quality: using focus groups to enhance quantitative surveys
Author(s):
Gwyneth H. Crowley, Charles L. Gilreath
Journal:
Performance Measurement and Metrics
Year:
2002
Volume:
3
Issue:
2
Page:
78 - 84
DOI:
10.1108/14678040210429973
Publisher:
MCB UP Ltd
tagged academic_libraries focus_groups libqual strategic_planning by nrose ...on 07-JAN-09
Title:
The strategic evaluation of academic libraries
Author(s):
Juha Kettunen
Journal:
Library Hi Tech
Year:
2007
Volume:
25
Issue:
3
Page:
409 - 421
DOI:
10.1108/07378830710820989
Publisher:
Emerald Group Publishing Limited
Title:
Focus group interviewing in the library literature: A selective annotated bibliography 1996-2005
Author(s):
Graham R. Walden
Journal:
Reference Services Review
Year:
2006
Volume:
34
Issue:
2
Page:
222 - 241
DOI:
10.1108/00907320610669461
Publisher:
Emerald Group Publishing Limited
Conducting a user-centered information needs assessment:
the Via Christi Libraries’ experience*
Cathy M. Perley, PhD; Camillia A. Gentry, MLS; A. Sue Fleming, MLS; Kristin M. Sen, MLS
See end of article for authors’ affiliations. DOI: 10.3163/1536-5050.95.2.173
Source: Journal of the Medical Library Association [1536-5050] Perley yr:2007 vol:95 iss:2 pg:173 -181
tagged academic_libraries focus_groups strategic_planning by nrose ...on 06-JAN-09
tagged academic_libraries focus_groups strategic_planning by nrose ...on 06-JAN-09